Frequently Asked Questions

Answered by the professionals at North West Carpet Cleaning

How Should I Maintain My Carpets After Professional Cleaning?

Regular vacuuming is one of the best maintenance activities you can do on your own. Most vacuuming, however, is done to quickly and even the best household vacuums can’t be as effective when you move to fast. Give your vacuum time to lift the carpet pile, agitate it and remove the soils. Most soils are dry and can be removed properly if vacuumed promptly and properly. Spills should be treated as soon as possible to avoid staining. Before leaving your home, your carpet cleaning technicians should recommend the time for your next professional cleaning. Following their suggestion as well as your carpet manufacturer’s requirement should help keep your carpets looking fresh for years.

Are any of the Cleaning Products and Solutions Used Harmful to Children or Pets?

North West Carpet Cleaners have access to the latest and most effective cleaning products and solutions available and are trained to use them with caution. The products used in homes are safe for both children and pets when completely dry, but it’s always a good idea to keep them away during the cleaning process. Be sure to keep children and pets away from the vehicle and machinery to minimise the possibility of an accident.

Do I Have to Move Any Furniture Before Cleaning Technicians Arrive?

Cleaning technicians will usually move items such as sofas, tables and chairs. Some furniture like beds, dressers, pianos, grandfather clocks and other large, heavy or delicate items can be moved are not usually included in the estimated price and need to be arranged for moving ahead of time. It is always recommended that you move all the small items and breakables from the furniture you wish to be moved before the cleaning technicians arrive.

Will All the Carpet Stains Come Out?

North West Carpet Cleaning will treat all stubborn stains and tough spots with special solutions prior to cleaning to eliminate as many stains and spots as possible. A company usually cannot guarantee that all stains and spots can be removed, but they will use professional formulas and apply experience to get out what general cleaning cannot. If stains or spots are determined to be permanent, the cleaning technicians should let you know about other possible options with you before completing the job.

What Our Clients Say

We take pride in leaving our customers 100% happy with the completed job. Here are just a few positive reviews from our satisfied clients.

Thanks Rohan for your incredible efforts this morning on our carpets.

Did a great clean on my blue fabric recliners & a rug! Came up like new. Excellent work & very friendly, professional people. Good price too. Would highly recommend this service & will be using them again.

Tony Stark
Used them only last week. Very quick to respond to my request, very polite accommodating service, well priced and great results thanks.

North West Carpet cleaning did an amazing job cleaning my carpets. All stains were removed and they looked like new again. Professional, great customer service and well priced. I highly recommend.

Kym Aldous
Will definitely be using these guys in the future. Highly recommend North West Carpet Cleaning. I'm a very happy customer. 

They did such a great job that I received 100% rental bond back. Belinda was very helpful in quickly organising Kelvin to do the job at such a short notice. Very professional team. Highly recommended. 5 ????

Steve Rogers
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